The significance of implementing
ISO9001
In order to maintain clients —— maintain the client satisfaction
—— products (actually it can be a kind of service) must meet
client requirements. Hereon, ISO9000 provides a reliable
instrument to manage the operation flow (activities of the
organization) by using systematic methods. So that we can
make our products or services meet client expectation continually.
Meanwhile, it also presumes that we will possess of clients
with sustained satisfaction.
The external benefit
- Promoting the market competitive ability and upgrade the
corporation image;
- Enhance client reliance;
- Enhance continual promotion and
pursuing customer satisfaction;
- Show the generally acknowledged
sign;
- Meet buyer requirements to the certification and reduce
client examination to the enterprise.
The internal benefit
- Improve
management and advance operation efficiency;
- Decrease scrap
and reducing cost;
- Reduce misplay and repeated correction;
- Establish a base
for the totally quality management and a base for further
development;
- Assist employee training, encourage staff
morale.
| The principles of quality management |
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The quality management ISO9000: 2000 is based on the following
eight quality management principles:
• Client as the core
• Leading function
• Staff participation
• Process method
• Managed systematic
method
• Sustained improvement
• Decision-making
method based on fact
• Mutual benefited relationship with supplier
System requirement for ISO9001: 2000
ISO9001: 2000 has inspired and influenced greatly on the global
quality management circle, and has rewritten the former basic
concept of ISO9000 revolutionarily. Moreover, it has advanced
the compatibility with the environment quality management system
standard, and has become a base for establishing other management
systems veritably.
| System requirement for ISO9001: 2000 |
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- Quality management system
A set of systematic and lucid
operation method is the requisite for a successful organization.
In order to achieve this purpose, the organization must establish
and implement a quality management system that takes customers
and interrelated people requirements as the core. The organization
also must measure the validity and efficiency of the system
and make improvements constantly.
- Management responsibility
If
the administrant of a company wants a kind of working environment,
which can identify and satisfy client requirement, it should
lay a course that takes the enhancement of client satisfaction
as purpose, and publicize it to the staff of all levels widely
to ensure that all the staff understand it fully and will
strive for it shoulder to shoulder.
According to the education, background, training, skill
and experience of the staff, organization can definitude
each employee's right and responsibility to achieve the organization's
course and the whole object.
Exertion of the staff's knowledge and experiences can let
the staff participate in the operation of company to strength
their feeling of adscription. And the organization should
set up a recruit and performance evaluation system to assess
staff's ability level, provide training and confirm their
qualifications.
Organization
must ensure the realization process of products and other
related working flow to achieve the product realization.
Company can use diverse analysis tools to find out the unlink
and divergent points appear in many realization processes,
then try to meet the ISO9000 requirements by controlling
those points.
- Measurement, analysis and improvement
The quality management system that in its new edition embodies
a basic thought of “plan-implement-inspect-action”, so that
it can make sure that the organization can realize client
satisfaction efficiently. Therefore, the organization should
make a series of measuring methods and evaluate the efficiency
of the measuring results termly, e.g. survey on client satisfaction,
client complain management system, etc.
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